Personal Information

DiamondNet considers the personally identifiable information contained in our business records to be confidential. Applicable law authorizes DiamondNet to disclose personally identifiable information concerning any subscriber for the following purposes if the disclosure is:
  • necessary to render, or conduct a legitimate business activity related to, DiamondNet services and service features or other services provided to the subscriber;
  • required by law or legal process (as described below in this Policy); or
    of the names and addresses of subscribers for "mailing list" or other marketing purposes
Applicable law prohibits us from disclosing personally identifiable information concerning any subscriber for any purposes other than those listed above without the subscriber's prior written or electronic consent. The frequency of any information disclosure varies in accordance with our business activities and needs. DiamondNet may use and disclose personally identifiable information collected on DiamondNet services as provided for by applicable law in order to:

  • install, configure, operate, provide, support, and maintain DiamondNet services;
  • confirm that you are receiving DiamondNet services requested and are properly billed for it;
  • identify you when changes are made to your account;
  • make you aware of new products or services that may be of interest to you;
  • understand the use of, and identify improvements to, our service;
  • detect unauthorized reception, use, or abuse of DiamondNet services;
  • determine whether there are violations of any applicable policies and terms of service;
  • manage DiamondNet services network;
  • configure network interface devices or set top boxes or other service-related devices; and
  • comply with law.
  • DiamondNet may also use and disclose personally identifiable information as provided for by applicable law in order to perform, for example:
    • billing and invoicing;
    • administration;
    • surveys;
    • collection of fees and charges;
    • marketing;
    • service delivery and customization;
      maintenance and operations;
    • technical support;
    • hardware and software upgrades; and
    • fraud prevention.

We sometimes disclose personally identifiable information about you to our affiliates or to others who work for us. We sometimes also disclose personally identifiable information about you to our employees for DiamondNet's internal business purposes, as well as to outside auditors, professional advisors and service providers, potential business transition partners, and regulators. Typically, we make these disclosures when the disclosure is necessary to render, or conduct a legitimate business activity related to, DiamondNet services or other services we provide to you.

We may be required by law or legal process to disclose certain personally identifiable information about you to lawyers and parties in connection with litigation and to law enforcement personnel. We may also disclose certain personally identifiable information about you to third parties such as, for example, charities, marketing organizations, or other businesses, in connection with disclosures made for "mailing list" or other purposes.